As an ADEC Innovations company, Arise prides itself on having a credible and experienced team of staff who can competently manage a range of front and back office activities, and are capable of supporting sometimes broad and often complex client activities. In Customer Support, our team members are trained to be capable of interpreting the client’s offering, and providing information to customers in a support role.
- demonstrate the capability to manage change and deliver performance improvements while maintaining a high standard of customer satisfaction
- communicate in a manner that is clear and accurate
- have a thorough understanding of the often sensitive nature of the work they do
- have the experience to uphold client reputations by ensuring that every interaction with customers is a positive experience from the outset
Joe has 20 years wide ranging experience in working for Arise leading a team that design award winning solutions for our clients. Joe’s responsibility is to ensure that all activities engaged in/on behalf of clients are properly rooted in a commercial agreement, while also providing a suitable degree of flexibility to allow the ongoing relationship flourishes. Joe originally qualified in Electronic Engineering and more recently acquired FETAC Level 9 award in International Selling sponsored by Enterprise Ireland.
Joe is an industry expert and is an active founding member, chairman and director of a new formed industry body cluster of indigenous Business Process Outsourcers supported by Enterprise Ireland (Crios Group), while also being a member of the Contact Centre Management Association (CCMA) Board and acts as a Chair of Judges across a number of categories within a Customer Experience awards organisation.
Ger has responsibility for client’s project governance ensuring that all the elements for a successful transition are in place and that they performing to standard. Ger has a Masters Degree in Quality and Change Management and a FETAC Level 9 award in Strategic Contact Centre Management.
Siobhan has a Diploma in Business Studies and trained in accounting with ACCA qualifications in accounting and Employment Law.
Customer Insights & WFM