OUR TEAM

Our Team

As an ADEC Innovations company, Arise prides itself on having a credible and experienced team of staff who can competently manage a range of front and back office activities, and are capable of supporting sometimes broad and often complex client activities. In Customer Support, our team members are trained to be capable of interpreting the client’s offering, and providing information to customers in a support role.

Our staff:

demonstrate the capability to manage change and deliver performance improvements while maintaining a high standard of customer satisfaction
communicate in a manner that is clear and accurate
have a thorough understanding of the often sensitive nature of the work they do
have the experience to uphold client reputations by ensuring that every interaction with customers is a positive experience from the outset

Joe Cahalane

Managing Director

Joe has 20 years wide ranging experience in working for Arise leading a team that design award winning solutions for our clients. Joe’s responsibility is to ensure that all activities engaged in/on behalf of clients are properly rooted in a commercial agreement, while also providing a suitable degree of flexibility to allow the ongoing relationship flourishes. Joe originally qualified in Electronic Engineering and more recently acquired FETAC Level 9 award in International Selling sponsored by Enterprise Ireland.

Joe is an industry expert and is an active founding member, chairman and director of a new formed industry body cluster of indigenous Business Process Outsourcers supported by Enterprise Ireland (Crios Group), while also being a member of the Contact Centre Management Association (CCMA) Board and acts as a Chair of Judges across a number of categories within a Customer Experience awards organisation.

Ger Burke

Operations Director

Ger has considerable experience in developing client solutions having worked with Arise over 15 years. In this time Ger has designed and managed the setup of outsource projects in Arise for companies such as Samsung, Dell, Swann Security, Vodafone & Commission for Energy Regulation (CER). Some of these projects have been relatively large employing double and triple digit numbers of employees.

Ger has responsibility for client’s project governance ensuring that all the elements for a successful transition are in place and that they performing to standard. Ger has a Masters Degree in Quality and Change Management and a FETAC Level 9 award in Strategic Contact Centre Management.

Siobhan Flanagan

Financial Controller

Siobhan has been working for Arise for more than 15 years and is a valuable member of the team. She has been our Finance Manager since 2006 and plays a crucial role in the success of the company. Siobhan maintains all our accounting processes, budgets, reconciliations and audits. She ensures our compliance of both accounting and statutory requirements and maintains our process and system enhancements.

Siobhan has a Diploma in Business Studies and trained in accounting with ACCA qualifications in accounting and Employment Law.

Michael Lynch

Customer Insights & WFM

Mike has a wealth of experienced gained over the last 4 years working on data production and analysis. Previous experience included failure analysis and process engineering as a Failure Analysis engineer Mike leads a team responsible for WFM (Workforce Management), data analysis, insights and reporting in Arise and ensures that all reports are well defined, accurate and produced on time. He also ensures that the time allocated to activities meets the requirements of the work to be done. Mike’s team has significant interest in making any failure demand events visible so they can be investigated and counter measures can be defined. Mike’s team have a broad brief to analyse data to identify and notify opportunities for improvement wherever they can be found.

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